This information management challenge has resulted in a new sector of the technology industry: Enterprise Content Management, or ECM. Most of the technology companies that sell solutions for resolving this issue have addressed the requirements of large and complex corporate entities with equally complex solutions that are heavy on the features and require serious capital outlay, both for the initial purchase and for the subsequent implementation. Think hundreds of thousands – even millions of dollars.
More recently, user experience and affordability issues have triggered a reassessment and stimulated new questions. It has been shown that often, the very complexity of the solutions can be a deterrent to their use in the routine conduct of business. So is all of this functionality really necessary? Can it be scaled to meet the needs of more agile, mid-size organizations and individual corporate departments? And can ECM solutions be made affordable enough, user-friendly enough and flexible enough that companies and corporate units with limited technology skills and content management requirements can justify them and make them broadly operational?